Best practices to transform retail order management with AI

Today’s shoppers are multifaceted. Like the American poet Walt Whitman, they are large and they contain multitudes. In 2024, they don’t just want to shop in-store, online, or on their phones. They want all of these options at different times. However, regardless of where they shop, they know what they want. They want the right item from the right channel at the right time.
This means that everything from in-store product availability to delivery times increasingly defines successful customer experiences.