The holiday season is a major revenue driver for most merchants, and one of the keys to ensuring customer satisfaction is providing a top-notch holiday shipping experience.
The holidays are an especially important time for ecommerce merchants to acquire new customers. According to Facebook, of the consumers who discovered a new brand online last season, 45% were shopping for a gift for someone. Each first-time shopper should be treated as an opportunity to convert a lifelong shopper and brand advocate.
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